Privacy Policy

This privacy notice for LUNERA for Digital Solutions (doing business as Sa3a Coaching Academy) ("Company", "we", "us", or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you visit our website at sa3acoaching.com or interact with us in other related ways.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions, please contact us at support@sa3acoaching.com.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided by you. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

• Names and email addresses
• Phone numbers and WhatsApp contact details
• National ID documents (for identity verification)
• Passwords and authentication credentials
• Billing and payment information (processed through third-party providers)
• Session notes, assignment submissions, and progress records
• Audio and video recordings of coaching sessions (where consent is given)

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services:

• To facilitate account creation and authentication
• To deliver and manage the educational services you enrolled in
• To verify your identity via National ID
• To process payments and track enrollment status
• To communicate with you about your sessions, assignments, and progress
• To send administrative information and policy updates
• To enforce our Terms of Service and community standards
• To comply with applicable Egyptian law and regulatory obligations

3. Legal Bases for Processing (EU/EEA Users)

If you are located in the EU or EEA, we process your personal data only when we have a valid legal basis under applicable data protection law, including your consent, performance of a contract with you, compliance with a legal obligation, or our legitimate business interests.

4. When and With Whom Do We Share Your Information?

We may share your information in the following situations:

• Assigned Trainers: Trainers assigned to you have access to your name, progress records, session notes, and assignment submissions.
• Business Transfers: In connection with a merger, sale, or acquisition of company assets.
• Legal Compliance: Where required by law, court order, or governmental authority.

We do not sell your personal information to third parties.

5. Do We Use Cookies and Tracking Technologies?

We use cookies and similar tracking technologies to access or store information. Please refer to our Cookie Policy for detailed information on the cookies we use and how you can manage them.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If this is not possible, we will securely store your personal information and isolate it from further processing until deletion is possible.

7. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We cannot guarantee that unauthorized third parties will never be able to defeat our security measures.

8. Do We Collect Information from Minors?

We allow users aged 16 and above to register on the Platform. We do not knowingly solicit or market to users under the age of 16. If you become aware that a child under 16 has provided us with personal information, please contact us at support@sa3acoaching.com.

9. What Are Your Privacy Rights?

Depending on your location, you may have certain rights regarding your personal information:

• Right to access – request a copy of the personal data we hold about you
• Right to rectification – request correction of inaccurate data
• Right to erasure – request deletion of your personal data (subject to legal retention requirements)
• Right to data portability – request a machine-readable export of your data
• Right to object – object to certain processing activities
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at support@sa3acoaching.com.

10. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting. We do not currently respond to DNT browser signals as no uniform technology standard for recognizing and implementing DNT signals has been finalized.

11. Do We Make Updates to This Notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact us:

• Email: support@sa3acoaching.com
• Post: LUNERA for Digital Solutions, 24 Khalid Ibn Wallid, Alexandria, Egypt
• Phone: +20-01099834162